Surveys – you get them, I get them.  You have probably had someone call from the auto shop to ask how your service went. For me it always seems to be someone who sounds like they are reading from a script. I generally get the impression that it’s for show.

Today I got a phone call from a voice mail asking how my recent experience was. REALLY? A voice mail asking how they did? Now call me cynical but I can’t imagine they really want my opinion or that they will take any action to improve or change things.  Whoever came up with that idea ought to get out there and actually talk to some of their customers.

We do a survey here too. I hate to even bring it up because we have all been inundated with meaningless surveys.  But – when you take the time to give us feedback we take time to act on it.

We have an on line provision for giving us feedback. The idea is not to be impersonal, but to allow you an easy way to let us know how we did. I personally review every one of these surveys especially taking notes of the comments that you make. I then share this information with our managers and our front line people.    
Our people take great pride in their work.  We share your comments with them – of course they like the positive feedback, it lets them know that they did a good job. But, (maybe surprisingly) they still welcome the negative feedback because it gives them an opportunity to do better.

So fill out those surveys (you can find our online survey here) or give us a call (847) 419-1000. We are always happy to hear from you – with us, it’s not just for show, that’s a promise.

PS – at the bottom of the on line survey there are a couple of marketing questions, you can leave those blank if you want, but they do help us plan for the future and as always, we keep your information confidential.