Who out there has called a company’s “customer service” line with a simple question, just to find that you had to go through five minutes (or more) of answering pre-recorded questions before you were finally allowed to talk to a real live person?  Then to top it off, it seems that 9 times out of 10 the representative you talk to asks the same questions that the recording already asked you (for example, your account number).  It drives me absolutely insane! That’s why I love that any time (day or night) you call ABC to talk to a representative, your call is actually answered by a friendly person that is prepared to help.  No recorded prompts to deal with or leaving a message and waiting for someone to eventually call back.  This is just one of the great benefits that ABC offers its customers.  Its clear there is a high focus on customer service from start to finish, and that your satisfaction truly matters.

Great customer service is as easy as ABC (or 123):

1.    SCHEDULE:  Book an appointment that works with YOUR schedule (that’s right, no waiting around all day for the serviceman to show up!)

2.    GET IT DONE:  Have a knowledgeable technician arrive to fix your problem and answer your questions.  Plus, if you have anything else for him to check out while at your home he will be happy to - without charging you extra! (That’s the benefit to the no surprises pricing ABC offers, rather than charging an hourly rate)

3.    FOLLOW-UP:  ABC follows-up with you after the service to make sure you are 100% satisfied!  Yes, it really does matter that much...we guarantee our services and stand by our work

Companies that actually care about your needs and your concerns are few are far between, but ABC is definitely one of them!