Our Guarantees Are Part Of Our Culture
“For over 60 years, ABC Plumbing, Heating, Cooling & Electric has been entrusted by thousands of Chicagoland residents with their most valuable possession – their home. We take this responsibility very seriously. Our philosophy of uncompromising commitment to the highest possible levels of integrity, technical expertise and superior customer service is the cornerstone of our company culture.
I would like to personally thank you for the opportunity to earn and keep your valued business. I want you to be completely satisfied with our people, products and the quality of our work. You can be assured every service ABC performs in your home is backed up 100% by me. Guaranteed.”
We protect your investment and eliminate any risk on your part with the strongest guarantees in the industry. From equipment, parts and labor to your complete satisfaction . . . we have you covered.
We agree to accept responsibility for your complete satisfaction with the materials we use and workmanship provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment, our services, our people or for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction.
Customer Service Guarantee
Our customers will be treated with respect and courtesy at all times. The technician will respect the privacy of the customer and ask permission before entering any rooms.
Our technicians wear shoe covers, clean up when they are finished and take personal responsibility for your complete satisfaction. They take the time to explain your options in language you will understand. They will not swear or smoke in your home, and they are polite and courteous. If they have not performed in accordance with these high standards, give me a call.
“No Surprises” Pricing Guarantee
Once the work begins, the price quoted for the work being done is the price you pay. Even if the job entails more work than originally estimated.
No Nonsense Parts & Labor Warranty
All covered repairs during the warranty period will be free of charge no matter what time or day it is. No questions asked.
When You Purchase A Furnace Or Air Conditioner You’re Covered By These Guarantees:
Equipment Size Guarantee
ABC Plumbing, Heating, Cooling & Electric is solely responsible for determining the correct equipment size and installation procedures. The product(s) we install will heat /cool to your satisfaction or it will be replaced at no charge with one that will.
Lifetime Installation Materials Warranty
All materials needed to install the new equipment are warranted for the life of the equipment for the original owner. This includes things like duct work, sheet metal, water & gas piping, electrical wiring, hangers and more.
Air Conditioner “Level For Life” Warranty
Any central air conditioning unit we install will remain level for the life of the unit for the original owner or we will re-level the unit at no additional charge.
Lowest Price Guarantee
Anyone can make something cheaper by cutting corners and pricing it for less. So it’s important to know what is and is not included in any heating and cooling system you select for your home. Our Price Guarantee is our promise to you that you will not find a comparable installation for less, or we’ll rebate you the difference plus a $100 bonus. Comparison must be “apples to apples”.
ABC guarantees that if it’s value you are looking for in a furnace or air conditioner, we will provide it. Find any other comparable system installed for less, and we’ll write you a check.
Exclusive “No Lemon” Guarantee
We recognize that not every manufactured piece of heating or air conditioning equipment is 100% perfect all of the time. Since our customers should expect to receive 100% of the heating and air conditioning value they’ve invested in, we offer an exclusive “No Lemon” guarantee. Simply stated, if the compressor in your air conditioner should fail during the first five years of ownership or the heat exchanger in your furnace should crack during the first five years of ownership, we’ll install a completely new compressor or heat exchanger for free.
Neighbors Are Saying About ABC
“Jonathan Henrich was very professional and provided expertise background information to my questions when replacing my sump pump and battery backup system. He was obviously knowledgeable about what he was doing and took pride in doing a great job. While the price was more than I expected, the work was…”– Jonathon H.
“My experience with ABC was wonderful. The electrician, Bryan, who we worked with was fantastic. I would recommend this company to everyone! Very dependable, professional and friendly.”– Bryan J.
“I recently bought a home. For the first 6 months here I have been experiencing some electric issues. So, just two day ago - I had another shortage. Ryan came out and explained the issues. Im in sales, and he did not try to pressure me into doing the right…”– Ryan B.
“Anthony was my HVAC technician and I could not have had a better experience. He was professional and knowledgeable. He explained everything. I cannot tell you how nice it is to have someone like that to count on for my heating and air conditioning. Great Job Anthony”– Anthony H.
“Your fast, professional handling of the issue was remarkable in today’s business environment. No hassle and solid craftsmanship along with a knowledgeable technician, forces me to call you the next time I require plumbing assistance and makes ABC an easy referral to friends and neighbors. Thank you for your integrity.…”– Bob S.
“I had a very positive experience with ABC…They even brought over space heaters for us and discounted the price the cost of a replacement part I had purchased two weeks prior. Great customer service.”– Tim L.